Frequently Asked Questions
Are you a traveler looking to rent a chalet?
The cancellation policy varies depending on the platform used and is clearly indicated on each platform at the time of booking.
In general, the following policies apply:
A cancellation more than 60 days before arrival results in the loss of 10% of the reservation amount.
A cancellation between 60 and 30 days before arrival results in the loss of 50% of the reservation amount.
A cancellation less than 30 days before arrival results in the loss of the full reservation amount.
If you have any questions, you may always contact our customer service team at info@gestionchaleto.ca.
Our on-call team is available 7 days a week to assist you. You will receive an email with all relevant contact information prior to arrival.
Yes. A security deposit is required prior to arrival and is refunded after departure, provided the chalet is left in acceptable condition.
Absolutely. Some chalets are ideal for weddings, team retreats, or group stays. Visit our Event Chalets section to learn more.
Yes. Many of our chalets are dog-friendly. Use the appropriate filter in the Our Experiences section to quickly identify them.
Each chalet is unique, but all rentals include:
- Exclusive access to the property
- Professional cleaning
- Customer support is available 7 days a week
- Amenities that vary by property (hot tub, fireplace, fully equipped kitchen, bedding, etc.)
Specific details are listed on each chalet page on our website.
Are you a property owner interested in our services?
Simply complete our evaluation form, and a member of our team will contact you to provide a free assessment of your situation.
Fees vary depending on the type of property, its location, and booking volume. Our pricing is transparent, with no hidden fees.
Yes. We coordinate housekeeping and maintenance with local professional teams, carefully selected and trained to meet our standards.
Yes. You can block dates in advance in your calendar. You remain fully in control of your personal availability.
You have access to an online owner dashboard that provides real-time insights into your rental revenue, occupancy rate, guest reviews, and performance reports.
We offer strategic acquisition support. Our team helps you validate a project’s potential before purchase through market analysis, revenue projections, cost evaluation, and regulatory review.
Yes. We work with builders, self-builders, and investors from the design phase onward. Layout, amenities, positioning, and revenue projections are all optimized to maximize chalet profitability.
Revenue potential depends on the region, capacity, amenities, seasonality, and local competition. We offer a free, personalized profitability analysis to assess your true revenue potential.
We manage short-term rental chalets across all regions of Quebec. We work with both mini-chalets and high-end properties, provided they meet our quality standards.