Privacy Policy

Chaletô is a Quebec-based company specializing in short-term chalet rental management. We provide professional services to property owners and travelers across Quebec.

For any questions regarding this policy or to exercise your rights, you may contact our Privacy Officer:

Samuel Sevigny

Email: info@gestionchaleto.ca
Phone: 418-431-5095

In accordance with Quebec’s Law 25, we collect only the information necessary for the following purposes:

• Responding to your requests for information or services
• Personalizing your user experience
• Processing your orders or reservations
• Managing your account and preferences
• Providing relevant communications (with consent)
• Complying with legal and regulatory obligations

The personal information we may collect includes, but is not limited to:

• First and last name
• Mailing address and email address
• Phone number
• IP address
• Transaction information
• Browsing history (anonymized)
• Purchase or service usage preferences

This information is collected through:

• Our contact forms
• Account creation
• Transactions on our website
• Integrated analytics tools (WordPress, Squarespace Analytics, etc.)

We use third-party tools to ensure proper website functionality and improve user experience:

WordPress
Collection of technical information (IP address, browser, pages visited). Anonymous analysis of user behavior to optimize content.

Contact forms and transactional website
Collection of information required for communication, order processing, and service delivery.

We obtain your explicit consent when collecting, using, or disclosing your personal information, except where required or permitted by law.

You have the right to:

• Withdraw your consent at any time
• Access your personal information
• Correct, delete, or limit the use of your data
• Object to the processing of your information in certain cases
• File a complaint with the Commission d’accès à l’information (CAI), if necessary

To exercise these rights: info@gestionchaleto.ca

By providing your email address or phone number, you consent to receive communications from Chaletô. These may include confirmations, reminders, case follow-ups, promotions, or useful information related to our services.

You may withdraw this consent at any time by contacting us or by using the unsubscribe mechanisms included in our communications.

Chaletô has implemented a privacy incident management process. In the event of an incident involving personal information that presents a risk of serious harm:

• A report will be filed with the Commission d’accès à l’information
• The affected individual will be informed as soon as possible
• An incident register is maintained in compliance with Law 25

Your personal information is retained only for as long as necessary to fulfill the stated purposes. Once this period has elapsed, the data is securely destroyed in accordance with the requirements of Law 25.

We implement organizational, technical, and physical security measures to protect your data against unauthorized access, misuse, loss, or destruction, including:

• Secure website hosting
• Encryption of sensitive data (e.g., payments)
• Role-based access restrictions
• Internal privacy protection policies

This policy may be updated to reflect changes in our practices or applicable laws. The date of the most recent update will always be indicated.

Last updated: August 1, 2025

For any questions, comments, or to exercise your rights under this policy:

Privacy Officer
Samuel Sévigny
info@gestionchaleto.ca
418-431-5095